Lanseria International Airport

Takes Off to the Cloud

Lanseria International Airport was able to lower operational costs, delight tenants and empower employees to be more productive by moving to SysAid Cloud for handling service issues across their organization.

LANSERIA

Highlights

  1. Lanseria Airport needed to move to the cloud for consistent service management across multiple departments (a.k.a. ESM).

  2. Employees and tenants expect IT support wherever they are and whenever they need it, which includes opening tickets and resolving issues via mobile, tablet, desktop, and other devices.

  3. Success in meeting the uniquely complex needs of the airport is dependent on improving efficiency and quickly resolving issues.

  1. SysAid partnered with AWS in the AWS Workload Migration Program to ensure that Lanseria Airport maximized the value of their move to the cloud.

  2. The airport is ensured of consistent, automatic SysAid version updates, seamless integration of new features, and higher-level security measures.

  3. Streamlined issue resolution, process automation, improved data accuracy, and a cloud-based infrastructure saves time, resources and effort, lowering the overall total cost of ownership.

  1. Full migration from On-prem to the Cloud completed in under 2 weeks.

  2. Monthly employee request volume doubled.

  3. Average MTTR improved by 92%, from 25 days to just 2.

  4. 5.0
    NPS, a record high.

Stephen du Plessis

“We’d consider more migrations if all migrations could be this effective and quick.”

Stephen du Plessis IT Manager, Lanseria International Airport

Begin Your Story

Request a Demo
By submitting this form you agree to receive relevant marketing material from SysAid, subject to our Privacy Policy.

We respect your privacy. By continuing to use our site, you agree to our privacy policy.

SysAid Reviews
SysAid Reviews